We Become Your IT Department
Helpdesk, monitoring, security, networks, backup, devices, vendors and strategy, handled by one team for one flat monthly fee per user. Critical issues answered within 30 minutes during business hours.
Why organizations choose full managed IT
When IT is properly off your plate, your people get time and focus back. Here is what that looks like in practice.
Complete IT responsibility
We own your whole IT environment. When something goes wrong, your staff have one number to call, and critical issues get a response within 30 minutes during business hours.
Flat per-user pricing
One predictable monthly fee per user, with unlimited helpdesk support during business hours. Budgeting for IT becomes simple, and nobody hesitates to ask for help.
Proactive monitoring, not firefighting
Servers, endpoints, networks and cloud services are monitored and patched on a schedule. Most issues are caught and fixed before your staff ever notice them.
A full team, with Microsoft depth
No single hire covers security, networking, infrastructure and Microsoft 365. You get a whole team under one agreement. As a Microsoft Solutions Partner, with Regroove, our sister consultancy, for larger Microsoft 365 projects, we go deep where most MSPs stop.
A security baseline from day one
Security is not an add-on. Every managed client gets the same baseline: identity protection, email security, endpoint monitoring and ongoing configuration review, plus patch management.
A named contact and monthly reporting
A named person at Ceifa knows your environment and your goals, and every month you get a report on tickets, patching, backups and security. No call centres, no mystery.
How we get you fully managed
Onboarding follows the same six steps every time. We can run alongside your current provider while access and documentation move across.
IT audit and discovery
We document what you have. Devices, servers, software, cloud services, user accounts, and security posture. Nothing gets assumed.
Onboarding and documentation
Your environment gets fully documented in our systems. Passwords, configurations, network diagrams, vendor contacts. Everything in one place.
Monitoring and tooling deployment
Our monitoring agents go on every device and server. Alerts, patch management, and remote support tools are configured to your environment.
Helpdesk goes live
Your staff get a direct line to our helpdesk by phone, ticket and chat. Support is unlimited during business hours, and critical issues get a response within 30 minutes.
Monthly reporting
Every month you get a report on tickets, patch status, backup health, security posture and anything coming up, and we review it with you.
Annual strategic planning
Once a year we step back with your leadership team: hardware lifecycles, renewals, security gaps, budget, and where your IT should be in 12 months.
Common questions
Ready to Hand Off Your IT and Focus on Your Organization?
We start with a free IT assessment to understand your environment and where the gaps are. You get a clear picture and a flat per-user quote, with no obligation.