Microsoft 365 that someone actually looks after.
Plenty of organizations bought Microsoft 365 years ago and nobody has owned it since. Ceifa takes that job on as part of managed IT: we answer your staff's calls, keep licences tidy, hold security to one baseline and report back every month. When you need a bigger Microsoft 365 project, we deliver it with Regroove, our sister consultancy.
What we look after inside your tenant
Managed Microsoft 365 covers the whole subscription, not just email. These are the areas our helpdesk and engineers take responsibility for, month after month.
Users, Licences & Onboarding
New starters get an account, licences, groups and file access on day one. Leavers are blocked, their mail and files handed over, and the licence freed up.
Teams Support
Help with calls, meetings and channels, plus the housekeeping: ownerless teams, guest access reviews and meeting settings that match your policy.
SharePoint & OneDrive Care
Access requests, restores of deleted or overwritten files, sync problems on laptops, and regular checks for sites shared more widely than they should be.
Email & Exchange Online
Shared mailboxes, distribution lists, mail flow problems, quarantined messages, and the SPF, DKIM and DMARC records that keep your domain trusted.
Devices Through Intune
Company laptops and phones enrolled, patched and held to a compliance policy, so a lost device can be locked or wiped the same day.
Security Baseline & Monitoring
MFA, conditional access and Defender set to the same baseline we apply to every managed client, with Secure Score reviewed and reported each month.
Running Microsoft 365, month after month
Managed Microsoft 365 is not a project with an end date. It is a routine: a clear starting point, a baseline we hold your tenant to, a helpdesk your staff can call, and a report that shows what changed.
Here is how a new client goes from handover to steady, predictable support.
- 01
Onboarding
We document your tenant as it is today: who holds admin rights, which licences are assigned or sitting unused, how mail and files are shared, and where the obvious risks are.
- 02
Baseline
Your tenant is brought up to the security baseline every managed client gets, covering MFA, conditional access, Defender, admin roles and external sharing. Changes go in stages so nothing breaks for your staff.
The baseline itself is owned by Helio Pereira, Partner and Senior Solutions Architect, and Elian Figueiredo, Partner and Service Delivery Manager at Ceifa. Together they set the standard our engineers apply to every tenant we manage, so your environment is held to the same rules as every other client.
- 03
Everyday support
Staff call or email our helpdesk for anything Microsoft 365, with unlimited support during business hours. Critical issues get a response within 30 minutes during business hours.
- 04
Licensing hygiene
We match licences to the people who actually use them, remove what nobody needs, and flag upcoming renewals so the bill does not surprise you.
- 05
Monthly reporting
Each month you get a plain report on tickets, security posture, licence changes and what we recommend next. Larger changes, like a migration, a SharePoint rebuild or a Copilot rollout, are scoped and delivered with Regroove, our sister consultancy.
Questions about managed Microsoft 365
Want someone to own your Microsoft 365?
Book a call and tell us how your tenant is run today. We will tell you what we would fix first and how managed support would work for your team.
Book a Free Call