IT support that keeps your whole organization working.
Ceifa is a managed services provider for organizations of every size across North America. Helpdesk, monitoring, security, and on-site support in Metro Vancouver and on Vancouver Island, for one flat monthly fee per user. Critical issues get a response within 30 minutes during business hours.
Matt Gomes
IT Support Specialist
Critical issues get a response within 30 minutes during business hours.
What happens when you contact us
You reach out
By phone, email, or our support portal. A real person picks it up, not an automated maze.
We triage and prioritize
Critical issues get a response within 30 minutes during business hours. Anything affecting many users or a core system jumps the line.
We resolve it, remote or on-site
Most fixes happen remotely. When something needs hands in the room in Metro Vancouver or on Vancouver Island, we send someone from Burnaby or Victoria.
We follow up
We close the loop with you, and recurring issues show up in your monthly report so they get fixed at the root.
What you actually get with Ceifa IT support
Your IT, run end to end
Helpdesk, monitoring and maintenance, cybersecurity, networks and infrastructure, backup, onboarding and offboarding, vendor management, and an IT roadmap. One provider accountable for all of it.
One flat monthly fee per user
Managed IT is priced per user, per month, with unlimited helpdesk support during business hours. Your cost tracks your headcount and does not jump when something breaks.
30-minute response on critical issues
When something critical breaks during business hours, we respond within 30 minutes. Issues affecting many users or a core system always go to the front of the queue.
Local on-site teams, North American reach
Offices in Burnaby and Victoria give you on-site support across Metro Vancouver and Vancouver Island. Organizations elsewhere in Canada and the United States are supported remotely.
Security built in, not bolted on
Every managed client gets the same security baseline: identity protection, email security, endpoint monitoring, and ongoing configuration review. It is maintained, not set up once and forgotten.
Proactive, not reactive
Monitoring, patching, and maintenance run in the background, so small issues get caught before they turn into an outage or a ticket. A monthly report shows you what we did.
Microsoft depth behind the helpdesk
We are a Microsoft Solutions Partner (Modern Work). Larger Microsoft 365 projects, such as migrations, SharePoint, Power Platform, or Copilot, are delivered with Regroove, our sister consultancy.
IT support by location
On-site support in Metro Vancouver and on Vancouver Island from our Burnaby and Victoria offices. Remote support everywhere else in Canada and the United States.
Organizations that trust us with their IT
200+ organizations supported across the group, from municipal governments and post-secondary institutions to private businesses.
Client names and reviews below are from Regroove, the Microsoft consultancy Ceifa acquired in 2025 and now operates as part of the group. Reviews are quoted as written.
We had hired Regroove for a process migration overhaul and IT support for our small business and could not have been happier with the result. Helio and his team spent countless hours to ensure our systems were operating flawlessly and answered every question we had through the process. Helpful, friendly, fair priced and responsible — a great partner for our IT needs!
“It's so great to leave the hard stuff to someone who knows it! I had a wonderful experience having my email accounts, Teams, SharePoint, OneDrive, and Teams Phone configured by professionals. Hassle free. I definitely recommend Regroove for your IT needs.”
Vendors and platforms we work with
We hold direct partner relationships across the stack, not just the software your team logs into every day, but the hardware, phones, and security tooling behind it.
Microsoft, Cisco, Lenovo, Huntress, Axcient, and Yealink are trademarks of their respective owners. Displayed to indicate a technology and partner relationship, not an endorsement.
Ways to structure IT support with us
Managed IT Services
Helpdesk, monitoring, security, networks, and backup under one agreement.
Learn moreFull Managed IT
Ceifa becomes your IT department, from the helpdesk to infrastructure and roadmap.
Learn moreCo-Managed IT
We back up your internal IT team, taking the helpdesk or projects off their plate so they can focus.
Learn moreCustomized Managed IT
A managed services package built around your specific environment, priorities, and budget.
Learn moreCommon questions
Ready for IT that just works?
Tell us about your organization and your environment. We will come back with a clear scope and a flat per-user quote.