Your Teams Phone, Looked After Every Day
Staff join, leave and change roles. Holidays need new greetings. A department wants its own queue. Ceifa manages Microsoft Teams Phone as part of your IT, so call flow changes, number moves and user adds go through one helpdesk, with a monthly report on what changed.
Managed End to End
Desk phone, laptop or mobile: whichever one your staff pick up, we keep it working
Desk Phone
Laptop
Mobile
What Managed Teams Phone Covers
Teams Phone itself is reliable. What slips is the upkeep: nobody owns the call flows, licences drift, and the person who set it up has moved on. That is the work we take on.
Moves, Adds and Changes
Requests go to our helpdesk, not to whoever still has the admin login
Call Flow Changes
New business hours, a holiday closure, a department that wants its own queue, a menu option nobody presses anymore. We update auto attendants and call queues on request and test the change before we close the ticket.
Users and Numbers
New staff get a number, a licence and voicemail. Numbers from people who leave are reassigned or released. Moving a number between people or offices is a request, not a project.
Upkeep and Housekeeping
The quiet work that stops small problems from piling up
Licences and Spare Numbers
Phone licences assigned to people who no longer need them, and numbers sitting unused, are flagged in your monthly report so you can decide what to keep.
Emergency Addresses Kept Current
When people change offices or a new location opens, we update emergency addresses in Teams so a 911 call reports where the caller actually is.
Help for Your Staff
One number to call when the phone will not ring
Helpdesk for Calling Problems
No dial tone, choppy audio, a headset that will not pair, a desk phone that keeps signing out. Staff contact the same helpdesk they use for everything else, and critical issues get a response within 30 minutes during business hours.
Monthly Reporting
Every month you get a plain summary of what changed in your phone system, what we fixed, and anything that needs a decision from you.
How We Take Over Your Teams Phone
Whether Teams Phone has been running for years or is just going live with Regroove, the handover to Ceifa follows the same steps.
Document What Exists
Every number, call queue, auto attendant, holiday schedule and phone licence gets written down. For many organizations, it is the first time anyone has seen the whole call flow in one place.
Fix the Risky Bits
Queues that still ring former staff, resource accounts without licences, missing emergency addresses. We fix these first, before they cause a missed call or a bad day.
Agree How Changes Are Requested
We confirm who on your side can ask for call flow changes and what we need to know, so a request from reception and a request from the CEO both get handled the same way.
Handle Requests Day to Day
User adds and removals, number moves, greeting updates and queue changes come through the helpdesk like any other IT request, and each one is tested once it is done.
Keep an Eye on Quality
We review call quality data in the Teams admin centre and look into recurring problems, such as one office with poor audio or one headset model that keeps dropping.
Report and Improve
Your monthly report covers what changed and what we noticed, with suggestions where a small change to a queue or menu would make life easier for callers.
Teams Phone as Part of Your Managed IT
Ceifa is a managed services provider and Microsoft Solutions Partner for Modern Work, with offices in Burnaby and Victoria. Your phones sit in the same managed service as your devices, security and Microsoft 365, so one team understands how it all connects.
Moving off an old phone system or carrier is a project, delivered with Regroove, our sister Microsoft consultancy. Once calling is live, Ceifa takes over the everyday side: the changes, the questions from staff and the monthly review.
Phone changes should not wait for the one person who remembers the admin login. With Ceifa, they go through the same helpdesk as every other IT request, and each one shows up in your monthly report.
How Ceifa runs Teams Phone
Burnaby and Victoria, BC
Managed Teams Phone Questions
Ready to Hand Off Teams Phone Upkeep?
Book a free assessment. We will review your numbers, call flows and licences, point out anything risky, and show you what managed Teams Phone would look like for your team.
Burnaby Head Office: 3999 Henning Dr #402, Burnaby, BC V5C 6P7 | Victoria Office: 300-848 Courtney Street, Victoria, BC V8W 1C4